Frequently Asked Questions
Everything you need to know about shopping with Nepenthes London.
Which brands are available at Nepenthes London?
We are the official home to Engineered Garments, Needles, and South2 West8, alongside a curated selection of Japanese and international labels.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your destination and the weight of your order.
What is your return policy?
You can return any unworn, unwashed items with original tags attached within 14 days of receipt for a full refund, excluding shipping costs.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
Are in-store pick-ups available?
Yes, we offer a Click & Collect service from our London store location. Simply select 'Pick Up' as your delivery method during checkout.
How do I know which size to choose?
Sizing varies between brands. We provide detailed measurements for each garment on the product page. If you need further assistance, our team is available via email.